Open Mon–Fri 9–6 · Open Saturdays 9–4 54/58 Princes Hwy, Arncliffe, Sydney NSW · minutes from Sydney Airport Call 0418 200 289
Roof claim in your queue? Don't settle it blind. Call 0418 200 289, or email the claim details →

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The roof claim none of
your repairers wants

A folding hardtop jammed half-open after an attempted theft. Storm water through a roof seal nobody can trace. The convertible claim ages in your queue because every repairer on the file declined it or quoted it blind. Roofs are all this workshop has done for twenty-plus years — the claim types generalist repairers decline are the only work we take, and every one comes back to you with the evidence to decide it.

20+ yrs in automotive repair 1000+ roofs serviced Authorised job by job
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What arrives with every job

The evidence pack

A roof claim is an evidence exercise with the evidence hidden inside a folded mechanism. We open it up and put what we find in front of you — the same three documents, every claim, no chasing.

Standard on every claim

Quote, failure report, photo set

Supplied with quote and invoice

The itemised quote

The failed component named and priced. Labour broken out against the work, not bundled into a single line. Diagnosis itemised separately, so what you're authorising is visible down to the part number, and so is what you're not.

The written failure report

What failed, how, and why, in plain language a claims handler can read and a dispute can lean on later. Wear, fatigue, impact or forced operation: the distinction that decides a roof claim is the one a generalist's quote usually skips.

The photo set

Before the work, during teardown — the failed part on the bench, not just a wet seat — and after completion. The set travels with the quote and again with the invoice, so the file stands on its own if it's ever reopened.

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How your claim reaches us

Four claim flows.
All already running here.

We've completed authorised, paid repair work job by job for major Australian insurers, through third-party claims managers and assessment intermediaries. Tell us which rail your claim runs on; we'll know the next step.

Assessor-driven
Your assessor gets the quote, the failure report and the photos, and authorises against them. If they want to talk to the person who did the teardown, they can. The technician who opened the roof answers the questions about it.
Intermediary platforms
Where the claim runs through an assessment intermediary's platform, we submit the quote, images and report in the structure the platform expects. We've worked inside these systems before; your claim isn't our learning curve.
Customer-driven reimbursement
The owner pays and you reimburse. They leave here with the same itemised invoice, failure report and photo set an assessor would get, so the reimbursement decision is made on specialist evidence, not a handwritten receipt.
Third-party claims managers
Where a claims manager sits between us and the insurer, we work to their process: their references on the paperwork, their format on the invoice. We've learned each payer's invoice-format requirements the only way that counts: by getting paid.

Whichever flow it is, the documents are the same. Email the claim with the reference and we'll take it from there.

Where we sit in your supply chain

No panel. On purpose.

The honest version

Every job approved on its own evidence

Nothing owed either way

What we are

Authorised job by job; we're not on anyone's repairer panel. Each claim that comes here gets diagnosed, evidenced and quoted, and your side approves or declines that claim on that file. That's the whole relationship.

Why that helps you

There's no volume agreement for either side to defend, so the quote has no reason to drift. If the evidence says the roof should be cash-settled or written off, the report will say so. We'd rather be believed on the next claim than padded on this one.

What it costs you

Nothing past the claim in front of you. No onboarding project, no rate-card negotiation, no commitments. Send one roof claim, judge the file it comes back with, and decide if there's a second.

Severity, without the lecture

Rebuild where rebuild is right

  1. 1

    The generalist default

    A repairer who can't open a roof system quotes around it: replace the cassette, replace the pump, replace the assembly. The quote is big because the diagnosis never happened. The assembly swap is a guess priced to cover itself.

  2. 2

    The specialist alternative

    We strip the assembly and repair at component level — seals, cylinders, cables, switches, motors — and replace whole assemblies only when the teardown shows the assembly is actually gone. The quote follows the failure, not the parts catalogue.

  3. 3

    What that does to total cost

    The first invoice is the visible saving. The quieter one is the file that doesn't reopen: every repair carries a parts & labour warranty, so if the work fails it comes back to our bench as a warranty job, not to your desk as a re-claim. Tested before handover, on the claims that came in wet, water-tested too.

For your vendor file

The paperwork your
procurement team asks for

Entity
Convertible & Sunroof Autocentre · ABN 28 764 532 243 · 54/58 Princes Hwy, Arncliffe NSW 2205.
Insurance
Public liability insurance held, certificate of currency on request.
Capability statement
Available on request: scope of roof work, the evidence pack, claim flows we've worked within, and warranty terms. Email us and ask for it by name.
Logistics
Tow-ins accepted, call first so the car travels safely. Open Saturdays. For hydraulic cylinder failures, the rams can travel without the car: mail-in cylinder rebuilds run Australia-wide.

Straight answers

What claims teams
ask us first

If yours isn't here, call. You'll get the same straight answer the assessors get.

Ask us directly
Are you on our repairer panel?

No — and we're not trying to be. We work authorised job by job; we're not on anyone's repairer panel. Every job here is approved on its own evidence: the quote, the failure report and the photos either justify the repair or they don't. There's no volume arrangement to maintain and nothing owed past the claim in front of you.

What do you need from us to start on a claim?

The claim reference, a contact for whoever authorises — assessor, intermediary or claims manager — and the car. We diagnose before we quote, so the first thing you receive is evidence: the failed component identified, photographed and priced, with labour itemised separately. You authorise against that, not against a guess.

The car can't be driven. Can you still take it?

Yes. Stuck-open and non-drivable cars are normal here. Tow-ins are accepted, call first so we can plan how the car arrives and how it's protected on the way. We're at 54/58 Princes Hwy, Arncliffe, open Monday to Friday and Saturdays.

What happens if the repair fails after the claim is settled?

Every repair leaves here with a parts & labour warranty. If the same repair fails inside that period, it comes back to us under warranty. It doesn't arrive on your desk as a re-claim. That, plus testing before handover, is most of why our work doesn't generate second files.

Next step

Send the claim.
Judge the file it comes back with.

No onboarding, no agreement to sign first. Call 0418 200 289, or email the claim with your reference and the authorising contact — the evidence pack does the rest.

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54/58 Princes Hwy, Arncliffe NSW 2205 · Mon–Fri 9am–6pm · Sat 9am–4pm · Other desks: warranty administrators · workshops · dealerships · all trade & partners · What the repairs involve: hydraulic ram rebuilds & roof leak repair

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